Getting started with your new
service is simple, easy and economical. Unlike
two way satellite service providers, Sleekcom doesn't require contracts.
You purchase the equipment and use the service for as long as you want.
Should you move you take the equipment with you and keep the service you already
have. You can either self-install at your new location or Sleekcom can
arrange for professional installation at your new location.
is perfectly suited for residential or
commercial applications. Sleekcom offers a choice of installation options
and equipment packages that work together to provide the fastest most reliable
high speed Internet access to you.
SatNet:
This service is best suited for users that have
multiple computers or notebook computers they want to connect to the Internet
through a network or use a wireless network. It can be used for a single
computer, especially older computers that do not meet the system requirements
for SatExpress service such as machines running Windows 98, or Windows ME or do
not meet the hardware requirements. This service also works perfectly with
Windows Vista Operating System and Mac (Apple) computers that are network ready. Although not required it is
recommended a dedicated phone line be available for SatNet service.
According to AT&T/BellSouth advertised rates an additional phone line can be
added for as little as $19.01 per month or you can select your preferred
carrier. (Sleek Communications, Inc. is not affiliated with AT&T
or BellSouth. Any charges for telephone service, including a dedicated
line, will be the customer's responsibility and billed to the customer by the
service provider. Sleek Communications, Inc. is not be responsible for
telephone service provider's charges including installation, long distance or
local calling charges.)
Service
| Service | Description | Activation Fee | Monthly Cost |
|
SatNet |
512KB Per Second Download | $20.00 | $49.95 |
Satellite Equipment
| Equipment | Description | Cost | Required/Optional |
| Satellite Modem and Dish | F11 SatNet Modem, 79CM (31") Dish, LNB, Power Supply, Crossover Cable, Dish Mounting Bracket | $299.95 | Required |
| Installation Kit | 75' RG6 Copper Core Coax per-terminated with waterproof connectors Grounding Block, Lag Bolts, Coax Clips, Installation Institutions | $25.00 | Optional |
HomeNet Equipment
| Equipment | Description | Cost | Quantity |
| 4 Port Wired Router/Firewall | Connect up to 4 computers to your SatNet service using Ethernet cable. SOHO Firewall | $37.75 | 1 Per Household |
| 4 Port 802.11 Wireless Access Point | Connect up to 4 computers to your SatNet service using Ethernet cable AND your wireless devices such as Notebook Computers, XBox 360, Play Station, and Handhelds | $55.00 | 1 Per Household (multiple units can be bridged for longer range) |
| 802.11 Wireless USB Adapter | For desktop and notebook computers that are not already equipped with wireless client adapter | $24.00 | 1 Per Computer |
| 10/100 PCI Network Adapter | For desktop computers not equipped with Ethernet (wired) adapter | $15.00 | 1 Per Computer |
| 802.11 PCMCIA Wireless Adapter | For notebooks not equipped with wireless adapters | $24.00 | 1 Per Notebook |
Residential Installation Options
| Installation | Description | Cost |
| Self-Install | Subscriber mounts dish, routes coax and installs modem. Limited technical support via phone is available. Installation kit is recommended although you can provide your own coax and connectors. |
N/A |
| Standard Pro-Install | Professional Installation of dish, coax and configure ONE computer to connect to SatNet Service. Standard installation includes mounting dish on outside wall of single story structure, routing up to 75' of coax externally, one external wall penetration, configure one wired computer to access the Internet. |
$179.95 |
| Non-Install Site Visit | If our installers visit your location and determine the installation is impossible or not feasible you will not be charged. If the installation is not completed for any other reason such as customer not home at appointment time, customer changes mind or does not wish to pay for necessary optional installation charges to complete the installation a Non-Install Site Visit Charge will apply. |
$75.00 |
|
Optional Installation
Charges |
||
| Pole Mount Dish | 2" Galvanized Pole set in concrete and trench up to 25' of coax underground. |
$100.00 |
| Shed or Fence Mount | Mount dish on shed or fence. Does not include trenching |
$50.00 |
| Coax Routing | Route coax in location other than external such as in attic or under crawlspace. |
$100.00 |
| Internal Wall Fish | Fish coax down inside of internal non-insulated non-purling braced wall |
$100.00 |
| Outside Wall Fish | Fish coax down inside of outside (external) wall |
$200.00 |
| Coax Runs Longer than 75' | Additional coax routed longer than standard 75' |
$1.00 per foot over 75' |
| Trench More Than 25' | Additional trenching of coax beyond standard 25' /w pole mount |
$2.25 per foot over 25' |
| Trench Coax | Trench coax from a shed or fence mount dish location that doesn't include a pole mount |
$2.25 per foot |
| Extend or Place New Phone Jack | Run up to 75' of copper phone wire, terminate and install surface mount jack |
$55.00 |
| Install Wireless Access Point/Router | Install and configure wireless Access Point/Router and configure up to four computers pre-equipped for wireless access for connection |
$55.00 |
| Install Wireless Client | Install USB, PCI or PCMCIA wireless client adapters and configure. (Note: Virus, Adware and Spyware can affect the operation of network components. If the computer is infected price does not include troubleshooting, removal or repair of machine.) |
$55.00 Each Computer |
| Install Network Adapter | Install PCI Ethernet adapter in desktop computer. (Note: Virus, Adware and Spyware can affect the operation of network components. If the computer is infected price does not include troubleshooting, removal or repair of machine.) |
$55.00 Each Computer |
| Install Wired Router/Firewall | Install and configure wired Router/Firewall and configure up to four computers pre-equipped for wired access for connection. Does not include placing wired network drops from router to computers or patch cables. |
$55.00 |
| Computer Repair | If, at the time of install, our technician determines your computer is in a state it will not function with the service and in need of repair, as a courtesy to you he will bring the computer to our shop for repairs. It will be your responsibility to pick the computer up once repairs are complete. Any hardware needed for repairing the computer is not included in price. |
$65.00 Per Hour |
| Optional Maintenance Charges | ||
| Align/Realign Dish | After dish has been properly mounted in a suitable location our technician will align/realign and acquire satellite signal using our Sat Meter. (no configurations or other installation performed) |
$75.00 |
| Replace or Repair Damaged Coax | If coax is damaged technician will repair or replace up to 75'. |
$75.00 |
| Move Dish | Relocate Dish or coax outlet including routing up to 75' of RG6 Coax as indicated in standard installation. (does not include dismounting dish) |
$179.95 |
| Add Computers to Network or Troubleshoot Connectivity | Any return visit after initial installation to add additional computers to network, change computer on network or troubleshoot network connectivity. (does not include labor or materials for computer repair, network wiring or wireless hardware) |
$95.00 Per Hour |
Commercial Installation Options
| SatNet service is perfectly suited for most commercial applications. Because of the complexity of commercial installations standard hourly rates apply. Call us at 601-833-4729 to discuss your commercial installation and application. |
Warranties
Skywave modem and dish are warranted for a period of ninety (90) days from date of installation. If equipment fails due to manufacturers defect it will be replaced at no charge. Damage to equipment due to wind, hail, lightening, power surge or damaged coax is not covered by warranty. HomeNet equipment is covered by manufacturers warranty. No labor for replacement of HomeNet equipment is included in warranty.
In no case shall Sleek Communications, Inc. warrant or be responsible for any customer owned equipment that may be damaged as a direct or indirect result of SkyWave service, equipment or installation.
System Requirements
Nearly any computer or device with an Ethernet adapter and web enabled browser will work with SkyWave. PC and Mac systems are both compatible with nearly all operating systems including Windows 98, Windows ME, Windows 2000 Pro, Windows XP, Windows Vista and all flavors of Linux. XBox, Wii, Playstations and other web enabled game devices with Ethernet adapters and web browsers are supported.
Reasonable Use Policy (RUP)
Satellite bandwidth (speed) is a premium commodity. As with all satellite Internet services SkyWave uses a Reasonable Use Policy (RUP) to provide the highest quality service to all our customers. In general the average user will not be affected. The RUP is in effect to protect all users from heavy users and avid downloaders that use abnormal amounts of bandwidth. Below is a chart indicating the RUP speed throttling and an explanation of how it works.
| Mega Bits Downloaded | Download Speed |
| 0 -100 MB | 512 Kbps |
| 101 - 200 MB | 384 Kbps |
| 201 - 300 MB | 256 Mbps |
| 301 - 500 MB | 128 Kbps |
| 501 + MB | 64 Kbps |
Bandwidth usage is calculated on a 5 day rolling period.
For example on Monday you use 20MB of bandwidth, Tuesday 5MB, Wednesday 2MB,
Thursday 10MB and Friday 1MB. Your total 5 day usage is 38MB and you
are not affected by the RUP on Saturday. Beginning Sunday the previous
Monday's usage would drop off and your bandwidth would be totaled for
Tuesday-Saturday and so on.
Terms and Conditions
Service:
You are under no obligation to keep SkyWave service for any specified period of
time (promotions excluded) and may cancel your service upon thrity (30) days
written notice to our business address, no exceptions. No refunds
will be made for any portion of unused service. If at any time the service
becomes unavailable no refund will be made for any unused portion of the
service. Cancellations notices should be received before the end of a
billing cycle.
Payment:
Payment in advance is due by the first day of each month. Service may be
suspended if payment is not received by that time. If service is suspended
a $10.00 reactivation fee will be required to reinstate service. Bills are
sent out on or about the 15th of each month either U.S. Mail or email.
Non-receipt of a bill does not excuse late payment. No late notice or
service suspension notice will be sent. You may place your monthly charges
on automatic credit/debit card withdrawal or auto-check withdrawal from your
checking account. If your account is cancelled due to non-payment by
signing the application you agree to pay reasonable attorney fees, court cost
and other charges associated with collecting any unpaid balance. Unpaid
balances may be reported to credit reporting agencies.
Equipment:
Sleek Communications, Inc. provides for no refunds for equipment under any
circumstances. If other Sleekcom high speed services become available
to you such as DSL or Wireless you may upgrade your account at any time.
In this event Sleekcom may, at our option, take your SkyWave equipment that is
in good working order on consignment for sale to other customers. Any
amounts received from consignment sale of equipment will be credited to your
upgraded Sleekcom service. Sleekcom will not participate in sales of
SkyWave equipment between individuals. If you cancel your Sleekcom
services it will be up to you to dispose of the equipment in any manner you
wish.